Arby's

Charles Town, WV · Fast food restaurant

Rating
3.9/5
★★★★☆ 3.9
Reviews
20
Rank in Charles Town
#33
of 60 restaurants
City Percentile
39%
rating percentile

Arby's is a restaurant located in Charles Town, WV. It is one of 60 restaurants listed in Charles Town. Its 3.9-star rating is slightly below the Charles Town city average of 4.0 stars. There are 10 photos associated with this location.

About Arby's

Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it... More

Hours

Friday9 AM–

Customer Reviews

★★★★★ 5.0 Lini Hoffman · Sep 2025

Great Service at Arby’s I placed an online order for 11:20 AM but showed up early around 10:55. I asked the young man at the counter if I could get my food sooner, and he was super helpful—no hesitation at all. He said, “Don’t worry about it, I’ll make it for you now,” and brought it out quickly. The food was hot and delicious, and the customer service really stood out. Just wanted to give credit where it’s due. I’ll definitely be back.

★☆☆☆☆ 1.0 Mike Walters · Nov 2025

I always considered Arby's a step up from most other fast food establishments, but not anymore. I work evenings and stopped by their drive thru and ordered their beef nugget mac and cheese to have for my lunch later that evening. when I opened up my lunch later I found six pieces of charcoal, beef chunks as black as could be, dry as a bone totally inedible. What could I do? nothing, I was at work. Threw it away, forgot to take a picture to back up my claim. Totally disgusted that another human being decided that this was ok to serve, something they would not eat themselves. Where is the food service training? Typical of the younger generation, that cannot even say thank you, that sometimes just hand you the bag with out a spoken word.

★☆☆☆☆ 1.0 Nichole V · Dec 2025

If you walked inside verses going through the drive through, you’d decide not to eat here. We ordered through the drive through and then had to go back in because we forgot something. The kitchen was a mess and the staff (while kind) was testing food with their bare hands. One gentleman only used one glove/hand to prepare food which explains why the food was super sloppy. Our tummies haven’t recovered yet. Wouldn’t recommend.

★☆☆☆☆ 1.0 Amy Stewart · Oct 2025

Arbys thinks its okay to charge people 1.24 for half a teaspoon of cheese sauce. Idk why google isn't giving me n option to post a picture but this location is fine with wasting your money. When I followed up with the amount it was simply stated thats the portion. Meanwhile the side of mayo filled the entire 2oz container. Don't go here.

★☆☆☆☆ 1.0 Devon Ashlock · Jul 2025

FOOD TASTED LIKE CHEMICALS!! - I ordered a beef and cheddar sandwich with a buffalo chicken slider like I used to always get at this location. Got my food and it was nothing like it used to be, the beef texture was chewy and didn’t taste properly cooked. I took a bite of the chicken slider and it tasted like straight CHEMICALS, I’m not sure what they did wrong but I used to never have issues here. Cannot go back after todays experience and need to warn others, a health check may be in order

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Fast food restaurantAmerican restaurantDeliGrocery delivery serviceTakeout RestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.