Arby's

We went through the drive through and ordered one sandwich and one fry. I pulled around to one car at the window in front of me. Then proceeded to wait for 13 minutes for that car to get their food. When I pull up to the window I pay for my order. Then as I am saying how this food should be done since we waited forever already, they then come to the window and ask me to pull forward. This is 16 minutes in the drivethrough for one sandwich and one fry. No. I will not pull forward I need a refund. This is the 3rd time at Benton Harbor Arby's we have had a terrible experience.

First time trying Arbys and I was so impressed by the flavor and quality. Might have jumped to my top 3 fast food spots just with this visit.

Second time ordering from here on Grubhub. 1st time was a disaster. Decided to give a second chance, but this time was no better. Food arrived cold. Gyro was over sauced & soggy (photo). French dip sandwich had almost like ground meat & bread was smushed (photo), & au jus dip sauce was forgotten. Only thing seemed to be okay were the drinks & chicken tenders. So disappointing.

The meat on the roast beef sandwiches were sliced too thick. For some reason that changes the taste in my opinion. The service and cleanliness were good.

Awesome Arby's! I drive by 2 Arby's to go to this one because the food is fresher and you get whole pieces of roast beef not scraps. Friendly staff too!!