1st-line Equipment

I only wish I could give a negative 5 star review. I tried to purchase an espresso machine last month but 1st Line’s 3rd party anti-fraud vendor flagged the transaction as fraudulent. No problem, I simply purchased from 1st In Coffee. But this had the cascading effect of blocking my credit card and my Amazon account. It took weeks of going through Indian call centers to unblock my Amazon account but one month later, my credit card is still locked. So Jersey Jim with your Bensonhurst Guinea accent, I will never try to purchase from you again nor will I ever consider suggesting anyone else does either.

Great selection of espresso machines and accessories at very reasonable prices. Their website has lots of useful information, especially about maintenance and care. The owner responds very quickly and is very helpful with any questions or post-sales issues. Overall, excellent service and a great buying experience.

As a small business owner, I couldn’t be happier with not only the purchase of my Bezzera Crema but also the customer service I have received throughout the ordering process. One of my main reasons for doing business with 1st Line is that i felt confident in their continued support. It’s reassuring to know a business is passionate about what they are selling, knowledgeable, stand by their product and able to provide value beyond that of just making a sale. If I ever need to ask a question, advice, a repair or support it’s just a phone call or email away. The espresso maker was bench tested prior to shipment to ensure it worked properly and delivery was quick. Pictures do this machine no justice, it looks and feels even better in person. I look forward to many years of service from this

Perfect experience! Best price on a new Ceado e37s grinder. It shipped the day after placing the order. Arrived in great packaging. I will visit here first for future needs. THANK YOU!

Repairs on our 5-year-old espresso machine completed way sooner than expected. Jim and his team are always a pleasure to deal with. Looking forward to enjoying our espresso each morning again!