Zaxby's Chicken Fingers & Buffalo Wings

Waited 10 minutes to order even though there was no one in line, very few orders coming out, and 1 car in the drive thru. Cashier waited till after we ordered and got cups to tell us there was no ice for the drinks, and of course the drink coming out of the fountain was warm, and yes for me that's a problem, I want my beverage to be cold when I eat. All the cashier had to do was inform me and would have just went somewhere else instead of being uninformed and leaving a bad review due to that. We then waited over 10 minutes for our food to be ready even though there were very little traffic inside and out, and the food was subpar, terribly sloppy and heavily overcooked chicken sandwich to the point of almost burnt, and very little fries given. To be fair it was a Friday evening and I expec

We went inside and eat one time. It was actually nasty dirty. We’ve got wings there several times that were good but other things we’ve gotten there not so good surf and turf was just a soggy mess when we got at home.

Before this evening, 1/2/26 around 7:45pm, I held Zaxbys higher up than Chick-fil-A but this store changed it. The lady at the call box was rude, tried to yell at my girlfriend and I left the drive thru and went into the store to avoid a confrontation. The lady was maybe 19 years old, semi dark completion, short, stubby and heavyset. She had a massive attitude and when I talked to the manager Erik, he couldn’t be bothered. So we left. When you get a store that’s run by the average age of 20, you lose customers. Heading to Chick-fil-A for a while.

Saturday May 10th at 3:30pm Very dirty and waiting 30 minutes for three milkshakes. You can see employees sagging and pants down low. no hat or hairnet on. Employees were wearing jeans with multiple big holes in them. A customer said Sir to the manager 3 or 4 times and the manager ignored all of us and walked on to the back.

Food was amazing as always. Fries where cold. Staff wouldn't refill Ice machine. Just kept telling customers there is no ice.