Zaxby's Chicken Fingers & Buffalo Wings

Terrible service all the time. Not just this one example but many times the food is cold, the microphone is broken and they will always and I mean always park you. Even if you order fries alone. They have zero urgency and don’t mind giving you cold brown soggy fries. This has been going on for months. Don’t know who they put in charge recently , but they don’t care about the image of the business at all. Even during rush hour when you think the food has to be hot because it’s getting cooked and handed out fast, nope. Wait 15 minutes then get cold food. Every damn time. Save yourself some time and go to college park or camp creek. They have managers that care about the customers

I ordered a number two, which is the five finger chicken plate with extra fries. My ticket time was at 11:19 AM. I received my meal at 11:22, The quality of the food was terrible. I returned back to the store to ask for A replacement it was great with quick abruptness and tow. The items were fresh however, as you can see in the video, the food does not appear to refresh. I am seeking to speak with someone from this establishment.

So I guess once your order show as uber or DoorDash they just do not care what they send out the door to their customers. Boneless wings or hard rocks? the 5 fries they decide to give you hard and stale. No condiments and the smallest tenders available to go on a piece of bread. The price you all charge for the horrible service and food quality is ridiculous. Then when you call to contact them once you get an answer that’s it nobody else is coming to the phone and your issue will never be addressed. I would have rather you all just remade my food and I pick it up… yall need to do better

This location claims the milkshake machine is always being serviced. Reminds me of another franchise. Why offer it on the menu if you’re not going to provide it.

Worst experience at a Zaxby’s I’ve ever had. Placed an online order and went to pick up and they had given it out to someone else. It took at least 20 more minutes to finally get two grilled chicken sandwiches. We were traveling and it added a good extra 30-45 minutes to our time. I like their food fine but they are getting worse with online mobile pick up orders. I won’t stop at that location again. They were having trouble with other orders as well. Update: Changed to 3 stars for service instead of one. I did contact them via the link they replied with and the manager at the location reached out and credited the amount back to my original form of payment. They did apologize and I received the credit within a couple of days. I appreciate the quick responsiveness to my concerns.