Zaxby's Chicken Fingers & Buffalo Wings

Came here tonight and was disgusted. The fries were barely cooked. I mean look at the seasoning threw on there. My daughter got maybe 5 fries with her meal so I gave her one of my chicken strips. They gave us a single sauce for 4 meals. And when asked for more sauce, they told us they were in the boxes when they most definitely weren’t. The lady threw our food on the counter. When we walked up to even order, the kid at the front looked at me and said alright. No “what can I get you” nothing, just “alright” not impressed and won’t be back.

I am leaving this review in response to a recent situation involving store leadership communication. A member of management publicly acknowledged past shortcomings at this location and outlined specific, constructive steps being taken to improve service, food quality, and customer experience. The message was transparent, respectful, and focused on accountability and improvement, something customers often ask for but rarely receive. Seeing that type of openness followed by disciplinary action sends a concerning message. Honest communication and customer-focused leadership should be encouraged, not discouraged, especially when the intent is to rebuild trust and improve operations. Because of how this situation was handled, I am reconsidering my support for Zaxby’s at this time. I hope the

I literally came in last minute for a catering order and they took really great care of me!! Despite a last minute order. Not to mention the customer service was phenomenal!!! Very affordable price too for what I was doing for our Church Men’s group! Very grateful for Zaxbys today.

I ordered with the curb side pick up option. NEVER AGAIN! I waited 40 minutes for my order. They were by no means busy. When my food finally arrived and I mentioned how long I’d been waiting the lady said they only got the check in 15 minutes ago. No apology for the wait…nothing. She just said, “Have a nice day.” Seriously…never again!!

Going through helping people out and picking up their orders for their homes been in there several times always had a issue. One way or the other, it's like pulling teeth to make sure my orders are complete I let one lady staff member know today.Around one twenty five that I was going to repeat the order back to her as I looked through it.And she gave me a sarcastic, "okay ya!" as if she really didn't care and I was going to get what I got as soon as I got my order that, yeah, made sense.I was missing two drinks, egg rolls, and I think that was it.But it would not have pleased.My customer for me to deliver it an incomplete.This is not satisfactory do better. And I got ice cream.They got ice cream with the order.And it was almost melted by the time I picked it up