Zaxby's Chicken Fingers & Buffalo Wings

The Monroe Zaxby’s continues to go to hell in a had basket. My spouse juts waited for 45 minutes for his meal which by the way they did not get correct! It was cold by the time they handed it to him. Please fix your workers and your management. I know I am not the first to complain but we will never go to this Zaxby’s again! The workers obviously don’t give a crap. Tonight was the last straw. Fix your damn act!

We got a kids meal and a kickin chicken sandwich. The grease for frying absolutely was old. I had to drive back thru the drive thru because there were 2 grilled cheese sandwiches and no fries. Get the fries and they were freaking disgusting. Looks like they were old and refried. The grilled cheese wasn’t quite grilled and my granddaughter kept saying Yuck! Wasted money. Should have just waited to get back in my side of town for better service because this wasn’t it.

I don’t understand how this location only has a 3.8 rating it definitely deserves to be higher. Even during the busy lunch rush, the team works hard to stay fast, accurate, and friendly. Amber, Kristine, Chris, Austin, and Xavier always go above and beyond; they greet me with a smile and make my family feel welcome every time. The food is always fresh, and the back-of-house manager keeps things running smoothly. The staff work great together, stay positive, and even offer to clean tables and take trash for guests. This location truly stands out for its great service and atmosphere.

I love zaxbys! It’s my preferred lunch/dinner spot. I stopped here while I was out running errands and Xavier was very helpful and polite. The restaurant was clean and the food was hot and delicious. I can always count on enjoying my meal when I eat at Zaxbys.

I was served the food in a tray that has not been cleaned in a while. This was not a mistake, it was obvious it was a greasy and nasty tray. See picture. The chicken tenders in the wings and things were cold and super dry. The fries were also very stale and cold. Spoke with the manager and she asked me email the regional manager Luke Wheeler, from whom I did not get any reply back. The health department should be looking into this location. If they serve their clients their food in trays like this, I can only imagine what goes on in the kitchen. Never returning to this location again.