Zaxby's Chicken Fingers & Buffalo Wings

I love this Zaxbys. I come here pretty frequently and I am always welcomed with a smile a lot of fast food places you don’t see that very often. I come during my lunch break at the Publix and My food comes out before I finish making my drink every time!

I went through the drive-through and ordered boneless wings and paid for it. they had me pull over because they had to cook it and there was a few other cars behind me which wasn’t an issues. Someone comes out and hands me box that wasn’t in a bag and that box wasn’t even closed. He opened the box and no joke like it was out of a movie it was half eaten fries and sauce that was open and half of it eaten. I was in disbelief and he looked at me and said will get you straight. He’s goes inside so naturally I go in as well. Apparently this guy was either off the clock or a friend of someone that works there because he was talking to gentleman that took my order at the Drive-through. The person that took my order asked if I got my wings and I told him what had happened and the person that first

I wanted to share my recent experience at your location. I am very dissatisfied with the service I received. My order was incorrect, and I had to drive 20 minutes back to the store just to get a refund. Even then, I was not offered any type of meal replacement or comped item for the inconvenience. When I addressed the issue, the excuse given was that someone new was in training and didn’t know the difference between the sandwiches. On top of that, the fries I received were cold. I specifically asked for fresh fries, but instead, I was given old fries that had been reheated. This experience was very disappointing, and I hope steps are taken to ensure better service and quality moving forward.

Date: October 25, 2025 Time: Around 5:15 PM Location: Zaxby’s (where customer service still means something) The moment I stepped through those doors, I was greeted by Mrs. Denise—and right then, I felt something rare: genuine warmth. Her smile didn’t feel like company policy; it felt like care. Now, I’ll admit—I’m usually hesitant to spend money at fast food restaurants. Too often, the service is rushed, the food is cold, and the atmosphere feels like no one really cares. But this time… this time was different. Before I even placed my order, I was standing there, almost in awe of the energy surrounding Ms. Denise. The restaurant itself radiated pride—it was spotless, smelled amazing, and felt inviting. It wasn’t just clean… it was cared for. When I finally placed my order, Ms. Denise

Got my food hot & crispy, staff were awesome. This location gets my order right every time. I'm assuming corporate has control of the thermostat bc it's as cold as a walk-in cooler in the store. It's getting cold out y'all, update them thermostats.