Zaxby's Chicken Fingers & Buffalo Wings

For $2 a chicken finger you wouldn't expect it to be cold and so hard you can hurt your teeth on it on top of that the service at the window was very poor could tell the girl hated her job and didn't want to be there. But then notice they were hiring managers.

I’ve gone to this Zaxby’s so many times over the years and I’ve given them countless chances lately but it’s truly time to say don’t bother wasting your money. The service is wildly inconsistent, one day you can get your food quick and fresh and the next you’ll be sitting in the drive thru for 45 minutes for your mobile order they made 30 minutes ago that’s now cold and soggy because it takes 7 minutes to move two cars. The dining room is closed 75% percent of the time so don’t count on getting to just go inside and get your food faster. Half of the staff is too busy bickering in front of customers at the window on who gets to close than getting orders out. As a former food service worker, I have a lot of patience when it comes to restaurants but the lack of service has become absolutely e

Drive thru order was lemon pepper wings traditional and when I got to eat them they were disappointing. it was like they were microwaved; hard on the outside and mushy on the inside kinda disgusting really however the lady at the window was nice. Wouldn’t eat there again if I were paid to.

I’ve never been the type to leave a bad review but I felt compelled to after attending. The lady taking our order through the drive thru was rude and we had trouble with our order being wrong. After waiting for roughly 45 minutes just to get our food, when it was given to us there was no apology for the wait or the bad service. We had no sauce nor napkins with our order. Our chicken reeked with an overwhelming smell of smoke. We tried it and it tasted burnt and smokey as well. We spent 70$ for all of our chicken to be inedible. I’m very surprised considering how highly people talk about zaxbys.

I decided to test the 'express' in express curbside pickup. After placing my order, I proudly parked in the designated spot, envisioning a swift, contactless handoff. Thirty minutes later, my car had become my dining room. With no sign of my food, I abandoned the 'curbside' concept and went inside. When I announced my presence at the counter, the employee cheerfully informed me they had just started my order. In total, I embarked on a 45-minute epic for food I could have just walked in and grabbed in five. I finally performed the 'curbside' delivery myself, from the counter back to my vehicle. Lesson learned: at this location, 'curbside pickup' is just the parking spot where you wait for your in-store order.