Zaxby's Chicken Fingers & Buffalo Wings

The new Zensation wrap is really big and packed but it was dry. I didn't even taste the Zensation special flavor. The fries were a little undercooked for me. They also didn't have much seasoning on them. This was the Hope Mills location.

I placed an order almost an hour ahead of time on my app. Paid, got confirmation number and everything. Get to location and told “couldn’t find my order”. 5 min later guy says oh the order failed.. how so when I paid for order, got confirmation number and money taken from my account? 10 min later Rene comes to wi die “ it’s showing order failed on our end and the &$ was sent back to your acct” . Check my acct in front of her as showing I paid but they did not send $$ back. Then she switches it up to “ oh umm yea well it can take 24-38 hours to come e back to you” I ask for corporate nimber and she sausage don’t have one.. so I ask how do I know they gonna give my $$back? She gos and gets a printed piece of paper off a computer saying “reversed” I’ve ordered many times the same way and n

Whenever, I'm in the area I make it a point to stop at this location. The food has always been fresh and the service has been amazing. From the manager greeting and asking about my visit to the staff always smiling and being friendly. One staff in particular that stood out was a young guy by the name of True. He was very professional and attentive. The one nearest to my location I almost always have to either get a refund or remake due to the food being overcooked or not fresh. I highly recommend this location and I will continue to make the drive there. Great job to the General Manager Ricco and his staff.

Update 04/2025 Ordered 40 worth of food and after a brief wait we received our food which looked fine until we got home? Should you have to thoroughly inspect your order or should you be able to trust that the care and consideration is taken that your entire order is prepared to satisfaction? My blue zalad didn't have any blue cheese on it and more than half my chicken was without buffalo sauce resulting in a very poor excuse for a zalad. Ordered an extra dressing only to have 1 of 3 practically packaged air? Fries weren't any better barely having seasoning on any of it. Getting your order correctly delivered seems to be special privilege anymore. Update: 12/2023 Renee went above and beyond to correct an order I played with multiple issues including communication. Renee showed that with g

This Asian flavor is banger on strips they keep making all day. But tried their wings and theybwere not only very overcooked they didn't give me the right plate. They were very busy. I look forward to better experience next time. I hope they keep the Asian flavor though.