Zaxby's Chicken Fingers & Buffalo Wings

I recently picked up an order through the drive-thru at the Hartsville, SC, Zaxby's location. When I pulled up to the window, the employee opened it, handed me my food, and immediately closed the window without any greeting, acknowledgment, or 'thank you.' A simple smile, eye contact, or basic courtesy like 'Here you go—thanks for coming!' can make a big difference in how customers feel about their experience. It often determines whether someone returns or chooses a different spot next time. I believe a quick reminder or short training on friendly customer service could go a long way toward keeping guests coming back. Unfortunately, this interaction left me feeling unappreciated, and with plenty of other good options nearby, I won't be returning here. I hope management sees this and addres

I’ve been a loyal Zaxby’s customer for years, and I genuinely love the brand—which is why what happened at the Hartsville, South Carolina location was so disappointing. I spent $52 and received what I can honestly describe as the worst food I’ve ever been served. The chicken tenders were so low-quality that I’ve had gas station beef jerky that tasted better. The portions were scarce, and the overall meal was unacceptable for what I paid. To make it worse, once I got back to my hotel I realized they had forgotten half of my order, so I had to drive back. When I returned, I sat at the front counter while three employees sat in a booth talking, and I could not get anyone to acknowledge me or provide service. It was completely unprofessional. This experience was a complete joke from start t

My salad tasted very old. The egg was was like rubber and the cucumbers looked very old as well. They only put a half of piece of bacon on my salad. I had to ask for the bacon and egg because they didn't put it on there in the first placeand of course the worker had an attitude about it. Usually enjoy their salads but I don't think I'll be returning in a while.

First time trying zaxby's. Cashier was friendly, food took a bit of time but we did come at lunch time so they were busy. The seating area was a little crowded... felt like the tables were on top of each other. Not much room to move around with chairs pulled out and people sitting. Once food came it was actually pretty good... hubby tried the spicy chicken sandwich (wasn't spicy at all)but was good he said. I tried the nibblers with fried pickles. Sandwiches were good, pickles were alright. Fries had like a old bay type seasoning and were pretty good as well.

I always go to the drive thru but staff is very friendly and food is good mostly