Zaxby's Chicken Fingers & Buffalo Wings

Ordered through the app. I ordered a 6 piece finger plate with double fries (instead of Cole slaw). Picked up the order in drive thru. Didn’t check the bag at the time. Got all the way home (20 mins away) to discover that they gave us a 4 piece finger plate with coleslaw. We also didn’t get the honey mustard dipping sauce OR the extra fry seasoning that was requested. Called and spoke to the manager, who was very unprofessional. Long story short, the issue was never rectified and I was charged more $ than what I received. Went through the app to request a refund to no avail there either. I never got a refund, apology, or any compensation for stealing my money and shorting us food :(

I this day and age, reviews are normal. Giving a review to Zaxby's is still above and beyond considering that. The Enterprise store has always been friendly and inviting even tho I am there for the always fresh food. Have not had a bad experience with this store no matter the type of purchase or time of day I visit.

I ordered a chicken plate with fries it ran out of coleslaw the fries were dry and cold the chicken was overcooked and I couldn't even finish my chicken this is the worst I've ever had not sure if I'll go back

What an awful meal and experience today. Chicken tenders taste like they sat for hours. Cole slaw is bland and room temp and we didn't eat it because we feared getting sick. I didn't even want it but I guess some employees don't know what the snack is. Unsweet tea was actually sweet. I gave 1 star for the toast-best part of meal. We won't be back. Last time I went to zaxbys in Dothan I left a 5Star review.

Came by today lady took my order didn't really seem friendly or enjoy her job. Got cheese curds and got home and they were stale/dry like they been sitting a few hours. This place is a hit or miss but mostly miss quiet often it's a bad experience.