Zaxby's Chicken Fingers & Buffalo Wings

Mobile ordered online. Lemon Pepper sandwich came without any toppings including the special sauce. Had to add Zax sauce ourselves. We Added bacon to a salad and did not receive that either. Chicken tastes great but paying for specific things and not receiving it, isn’t great.

I really like this Zaxbys, there’s been issues in the past where we’ve gone through the drive thru and items have wrong or missing. The staff are always nice and helpful. Food is always good. We visit frequently, and will continue… but we do check our order before leaving the drive thru.

Great customer service. Quick at getting your order through the drive through. Food is always hot.

I eat here often! Also gives the best service and the food is always correct and fresh!! Thanks guys for your hard work! Yall have the best zaxbys in the area in my opinion

I have been a regular customer at this Zaxby’s for years since I work nearby, but I have to say the quality of service has gone downhill. Recently, I tried to speak with the manager, Tyler, regarding an issue, and I was shocked at his complete lack of concern. He offered no solutions, no apology, and seemed uninterested in addressing what I had experienced. During my visit, my mother and I (both African American women) went through the drive-thru and encountered an employee named Faith who was extremely unprofessional. She was dismissive, visibly uncomfortable interacting with us, and made us feel as though basic customer service—handing us our order—was a burden. The behavior came across as discriminatory, and it was both disappointing and offensive. As a loyal customer, I shouldn’t lea