Zaxby's Chicken Fingers & Buffalo Wings

The food was good. I didn’t realize it was like a “chain” restaurant since I am not from there. However the food was good.

They got rid of the Coca-Cola Freestyle machine. No notice, no signs, not even staff saying anything as I ordered a drink by itself. Having a variety of sugar free and caffeine free drink options is important to my family because of diabetes and other health concerns. This change means we won't be going here if we can help it. I have been coming to this Zaxby's for years and would not be leaving a negative review except this seems to be the only Zaxby's around that has changed their drink machine. I would have complained to the manager, but since I have been coming to this Zaxby's for years I knew she wouldn't actually care or even pass on my complaint.

Last night i ordered food for dine-in, there was one girl with purple pink hair that kept using profanity and yelling infront of customers. She saw us walk in, no greeting what so ever our cashier who took our order was ok but that other girl kept being way too loud while we were trying to eat. i don’t think anyone wants to hear you yelling and cussing in a place where kids also go to eat.

I come here about once a week or once every two weeks over the last 10 or so years and most of the employees there are nice and courteous, with an exception of one guy behind the counter. He's the black guy with blue eyes, can't miss him and talks like he's a bad ass. He does a good job greeting customers but would never thank any of us. I called him out twice already and he pretends he doesn't know he was supposed to thank us. First time I called him out by asking him why there was no thank you and his reply was "oh". I replied back "oh? Really?". This time I called him out again and he had the audacity to ask me when was he supposed to thank customers. Are you for real? You're in the customer service industry and you don't know the answer to your question? Unbelievable!

I’ve visited this Zaxby’s several times through the years I’ve lived in the area. Typically, the orders are correct, but occasionally the orders are missing silly items. I’ve ordered 3 separate times and have missed just 1 tender from my order 3 different times now. If it’s not a random tender, it’s the sauce I pay extra for. Finished all of my fries today and go to start eating the tenders and I realized 1 is missing, and no I didn’t already eat it 🙃 guess that pathetic scrap was the 3rd? This happens waaaay too much at this location. I typically avoid coming here for this reason but it was convenient to go today so I went and am left with more disappointment from this location. Not sure what it is, if the kitchen thinks it’s silly, goofy to miss a single tender. But the fact that I paid