Zaxby's Chicken Fingers & Buffalo Wings

This is the most convenient Zaxbys for me to go to. At this point I will NOT go during the hours of the 2nd shift. The orders are never consistent in quality. I went through the drive-thru yesterday night (10/23/25) at 10:20pm. I was told to wait on my order in one of the parking spots. I start to notice that everyone is getting their order but me (literally was the only car left and watch somebody order way after me, wait and then still getvtheir food). So I go back to the window and asked if my order had been forgotten. The young woman told me my food was being made "fresh" (which gave me pause because its only chicken fingers that Zaxbys is serving). So I proceed to wait,20 minutes later my order is brought to me. The 3 taco combo I ordered was not even luke warm and the tacos looked as

I don’t like to complain since I worked at chick-fil-a for 13+ years so I understand employees frustration and how orders can mess up when it’s busy, but I’ve never had such a horrible experience at a zaxbys. They young lady, Brielle who took our order, was giving attitude while taking our order and when we asked to add a milkshake she rolled her eyes and shook her head at my husband and son. Then I didn’t get my strawberry lemonade and she decided I was lying saying she had already gave it to me, roll the camera back, she did not. I spent almost $50 there, why would I lie about a drink? Also, got home and I had ordered a wings and things and this is what was in my box. Will not be going back to this location even though it’s the most convenient. So rude for no reason. It is 2/18/26- unfo

This place is a hood hot mess. I went inside to avoid the long drive-thru line and was ignored while staff laughed, chatted, and acted like customer service was optional. Just chaos and vibes—none of them good. I get it, the pay clearly isn’t motivating anyone to work hard, but respect is still part of the job you signed up for. If you’re open, acknowledge people. Simple. Judging by the endless negative reviews, this isn’t a bad day—it’s the norm. I walked out and won’t be back. Do better, or don’t be open. Date: 1/27/26 around 4 pm.

Poor customer service. Requested two large fries and were provided regular fries. Was requested to get out of the drive thru and told to wait in slot 2 and would be provided the fries that were requested. Waited 10-15 minutes and nothing was provided.

I’ve been coming to this location for almost 10yrs now. Within the last year or so the service has been lackluster. The quality of the food is just okay and the waiting time is horrible. No matter what I order I have to wait 20mins or more. Today, 11-1 I ordered 2 Cobb salads with extra chicken, cucumbers and bacon. I paid an extra $8 for additional chicken and there was no extra chicken added. Not only that, there was no eggs in the salads! $35 went down the drain. This was my last time going to this location. They have to do better!