Zaxby's Chicken Fingers & Buffalo Wings

My experience at Zaxby’s started off pretty unpleasant. I specifically asked for fresh food, but what I received was clearly not fresh, which was frustrating. When I addressed the issue, the staff was rude and dismissive, which only made the situation worse. However, the manager really turned the experience around—she was kind, professional, and took my concern seriously. She made sure my food was remade properly and exactly as requested, and I truly appreciated how she handled the situation. While the customer service from the staff needs improvement, the manager’s professionalism and willingness to fix the problem made a big difference.

Ordered inside the restaurant. My order came back the wrong size. The drink machine was out of certain flavors. Order was corrected before I left. Staff was polite and did make sure the order was correct after mentioning issues.

Update 4.15.24 - good service, however, chicken tenders are horrible now. Chicken is tough, pieces are small, over-breaded and over-cooked. Probably won't return. (Always good, chicken strips/fingers are hot and fresh. They do a good job here, just wish they'd open the dining room. Edit: Google continues to show "dine in" but they don't have the dining room open.)

I would never recommend this zaxby’s location to anyone. I got salmonella from the chicken here and have had the worst 3 days of my life. I have been throwing up constantly since my trip here. Please do not eat here!!! They do not temp their chicken!!!!

Cashier was nice, nevertheless, the grilled chicken sandwich was "disturbing". I couldn't tell if it was undercooked or just a terrible meat quality. I had to trash it. It felt like biting into rubbery fibers. Really weird impression...