Wingstop

It is with great disappointment that I announce the passing of what could have been a promising Wingstop location in Spring Branch, Texas. Once full of potential, it ultimately succumbed to a long battle with poor service, lack of cleanliness, and managerial apathy. Its final days were marked by imbalance and frustration out of a 16-piece order, only two flats made it into the box, leaving hopes for a fair wing distribution dashed. The dining room, sadly, spent its last hours in disarray. Tables were left uncleared, a trash can was nowhere in sight, and guests were left wandering for working drink options, as both the soda fountain and iced tea were out of commission. The environment offered no comfort in its final moments. The sun blazed relentlessly through the front windows, making th

Wings were great but corn was refrigerator cold. After notifying cashier she said she would look into replacing it. After waiting 30 minutes and approaching her again I found out that the manager had declined to replace because I had taken a bite out of one piece… the same one that made me realize it was cold!!! All other pieces were untouched. Went to bathroom to wash my hands and leave to find overflowing toilet of $h!7 water.

Today is Sunday, March 8, 2026 around 12:39pm Just landed in San Antonio and decided to order Wingstop for pickup since I had no groceries at home. Unfortunately the customer service on the phone was incredibly rude. I asked for fries and queso (I don’t know the menu but seriously, maybe correct me and say, “we don’t have queso but we have a cheese dip”) the employee seemed confused, put out and responded with attitude. When I politely asked for her name, her response was simply, “Why?” Then proceeded to say Chloe. I seriously thought she was joking…she wasn’t. Customer service matters. Experiences like this really make you think twice about where you spend your money.

Served us raw chicken. We literally ordered at 7:13pm and the order wasn’t ready until 8:34pm. We sat in the restaurant for an entire hour waiting all for the chicken to be raw. We called and spoke to a manager and he legit told us to “take it to corporate” and “this restaurant has gone through staffing issues. Sorry but supposed staffing issues is not an excuse for raw chicken. We are taking this to the DSHS. This place is straight up terrible. Unless you want to get sick, choose somewhere else.

Would not even give ranch with 10 wings. Then wanted to charge me $1.60 per ranch on top of the meal charge. Doesn't make since. Will not be returning again. Kid had no idea about anything.