Wingstop

I’ve been coming to this location for almost 3 years and never had an issue but for the last two times I’ve come in which has been in the last two weeks. I only order hot, lemon pepper wings. The last time I came in before this time the guy messed up he admitted to his mess up and they fixed it This time. Everybody told me that I had to pay for the extra hot sauce and then I never ordered hot lemon pepper and because the receipt said lemon pepper because the guy screwed up I not have to pay for them to fix it. Nobody wanted to make it right. They wanted me to pay to fix my meal. I walked Out. This is not how you do customer service you do not tell the customer that’s not what you order when I know what I ordered. It is not my fault. Your employee only heard half the order and only put lem

This was honestly one of the most frustrating customer service experiences I’ve had, and it hurts to write this because I usually enjoy Wingstop’s food. The issue isn’t the wings it’s the people running the place and how helpless they act over the smallest mistakes. The store felt like it was staffed almost entirely by kids, and while I respect young people working, the lack of maturity and problem-solving skills was painfully obvious. A tiny mistake was made with my order something that could have been fixed in seconds and instead of trying to help, the staff acted like it was completely impossible. Not “we’re sorry,” not “let’s see what we can do,” but more like helping me would somehow be illegal or against the laws of nature. There was no accountability, no empathy, and no effort. J

Worst Wingstop ever! I ordered and was late to pick up and told it would take 10 to 15 minutes to be ready only to get there and wait for 30 minutes. Is I'm sitting there I see all the workers huddled around each other watching videos on one of their phones. The whole time about five people's orders of fries were sitting out uncovered for 15 minutes at least. When I got in my car I tried to fry and it was cold as ice

We’ve been consistently disappointed with this Wingstop. When you pay $50 to $75 for wings, you expect great food and service. Instead, we've had rude experiences, especially with the same employee who hands us water cups and says, ‘This is only for water,’ as if we don’t know. We just want to hydrate our kids without the attitude or lecture. On top of that, the wings are dry and subpar. We won’t be returning—at this price, we expect better.

Worst experience ive had at this wingstop. I womt be coming back the wings yoh can tell they were holding them for atleast 20 mins. Barely any sauce on them, ni seasoning on my seasoned fries i shouldve took a oicture cause it looked like they didnt even out seasoning. When i asked for my fries to be seasoned, i didnt even get an im sorry or anything she didnt even say anything back just gave me an evil glare.Very bad customer service, they need to be trained better