Wingstop

STAY AWAY FROM THIS LOCATION. Ordered last Friday and they literally just threw anything in the bag. Not the correct sauces, nor the correct increments. Called corporate and they opened a case to have my money refunded. 1 week later, still no refund, nor follow up phone call from the management. I called corporate back and they informed me that the management team marked the case as closed and that the money was refunded. That's pretty dumb because they can see the transaction history and notified me that the manager infact did not process a refund. The agent apologized and escalated the case to what I'm assuming is the regional manager to ensure proper action is taken. This place is poorly managed ran by careless, lazy young adults. Judging by the reviews idk how this place is still op

Hands down one of the worst experiences I've ever had. I'm convinced they just hire anybody and throw them back there. Orders are always wrong after waiting over an hour and management does not care at all. The employees lack basic customer service and spend their whole shift playing around. I witnessed it myself today when the phone kept ringing and they kept putting people on hold just to horse around with each other. The girl even said "I'm not answering that phone." What kind of place is this?? This happened around 1:00pm and that person needs to be fired. Save your money. Go elsewhere.

I am writing to express my disappointment regarding an experience I had today with the Wing Stop location managed by Sherwin. I have ordered from this location numerous times to feed approximately 15 employees, consistently placing orders of $300 or more and tipping generously. Today, when attempting to place an order, the online system repeatedly failed and booted me out multiple times. As a result, I called the store directly to place the order over the phone. (which I have done multiple times before) I spoke with two different managers, both of whom declined to take my order, stating that phone orders could not exceed $25. Considering the current pricing, this amount would barely feed two people, making the policy unreasonable for business or group orders—especially when the online sy

Placed an order online pick up time was 16-21 minutes, I arrived in :30 minutes. Employees would not acknowledge customers stand at register for over 15 minutes, until I shouted “is anyone going to help acknowledge us”. As more customers entered with no greeting or acknowledgement after another 15 minutes an employee finally said we’ll drop your order in 15 minutes. I waited still no food or employees so I eventually walked out. No one answers the phone when calling to speak with management. Worst food experience in Euclid would never return.

Walked in with a group, we all ordered individually and received our food in less than 10 minutes. Staff was super friendly and attentive! Food was delicious! This was my first visit to this location and I will definitely return!