Whitehead Food Equipment

Called last Thursday as our commercial freezer with 10k worth of meat went down. Lady answered and said someone would be in contact shortly…we are on day 6 with no phone call from them. They left us high and dry…..luckily I did call another company and was able to save our meat in time. Give this company 1 star for horrible customer service

This company installed an ice maker for us about 18 months ago. Juan did an outstanding job in our initial interaction with this company. Fast forward 6 months later to service the machine. A different guy shows up. He’s late, stepped out several times to take personal calls on our porch, grabbed a coffee cup from a rack to scoop out ice instead of just asking us for something to use. He then broke the coffee cup because he hit our refrigerator with it. Just to get a $400 bill for this!! The filter is $100. So they charged us $300 for this guy to show up for what should have taken 30 minutes that turned into two hours because of him taking calls and braking our belongings. Fast forward 9 more months. We thought we would give them another chance. Called one day requesting a call back. No re

I lost a weeks worth of business because one of their employees did not diagnose correctly come to find out it was his fault and the owner Jared didn't even try to compensate myself more or less told me who cares.

They need customer service training.