White Castle

Nice staff but long wait times. Even when not busy, it's hard to get someone on front counter as it seems to be avoided. Online orders say ready for pick up and are over 10 mins late. Nice staff just poorly managed. Clean. Usually empty.

We've been to this location several times. Sometimes they're busy and it can take a while to be served but the food is always accurate and freshly put together. Although, our last visit, I was extremely disappointed in the breakfast toast sandwich I ordered (*pictured. What kind of restaurant serves the butt of the bread loaf???). I'll stick to sliders and chicken rings from now on I think.

I had to sit and wait for 45 mins in the drive thru before they even got to me to take my order the guy literally told me 15 mins but it was much longer then that this is totally unacceptable for a fast food establishment

I have been coming to the is particular White Castle for a few decades. I’m compelled to write an actual review hoping White Castle corporate is listening. What did you all do to this team at this location? Like seriously you who did you hire and what processes did you put into place that made everyone here genuinely nice and moderately happy? I found myself thinking am I in the right place? I’m not suggesting staff before weren’t pleasant interacting with, but tonight was just different. Authentic kindness, authentic nice. These changes id replicated across all locations will drive absolute bottom and top line growth. Nice work whomever instilled the new changes, but the people are the ones delivering and deliver they did.

My first time being at this location. I went through the drive thru. My food was hot and correct. The red haired lady at the window was so sweet and kind. She made sure I had all my sauces. They were very busy, but still made sure I was taken care of.