Whataburger

This is one of the worst Whataburgers ...and I am a frequent burger eater. The front register young girl had difficulty taking the order. I must have reposted it 3 times, 2 of them being very slow. But then the absolute FILTHY conditions would make me wonder if the food was prepped in a clean area. And while most of them were standing around chatting it up, they definitely cpuld have been cleaning. If I was the owner, I would have some guidelines. Not sure if the pictures will reveal the true filthy conditions but I have attached them...I went to take some of the bathroom but wanted to vomit so I left out. The food, was not like the Whataburger in Plano at all. It was cold, onions on my burger were HUGE and 1 pickle.

I placed a pickup order specifically to save time, but this was one of the worst service experiences I’ve had. I waited over 10 minutes in the drive-thru with no movement, then had to park and go inside just to ask about my order. After that, I waited several more minutes, making it over 15 minutes total for a pickup order. While customers were waiting, the employees were laughing, talking among themselves, and moving extremely slowly, showing no sense of urgency or professionalism. It also seems they don’t properly review orders, as there is little attention to extras or special requests. To make things worse, when I finally received my food, it was cold. Completely unacceptable after such a long wait. Ordering pickup is supposed to be convenient and save time, but this location comple

Our favorite Whataburger. Service can be hit or miss depending on who's working. Very young staff; some give fantastic service, some seem to be there against their will. 😆 Food is good and consistent and they keep the lobby clean. Usually quick service.

Last 5 times ordering UberEats from this location, and they never put ketchup in the bag. Spicy ketchup is like the main reason I want Whataburger and for some reason they never give it to me, even when specifically requested. Will have to order elsewhere I guess!

I’ll start with the positives. The staff is really friendly and their breakfast service is great. Plenty of parking, order is hot and fresh for breakfast. Now for the not so great. I used to really love Whataburger’s burgers, but the quality has gone down. Sometimes they skip the seasoning on the burgers making them bland. If you order your meal straight from the menu it will probably be right. If you customize anything or order onion rings as I often do- it’s going to be wrong every time. Pure laziness to over toast the bun and still serve it to the customer. I was served old very greasy onion rings that went right into the trash. They were inedible. Low quality tomatoes and only two pickle slices for a double. Whataburger has a great breakfast, but it’s a shame when it’s better than thei