Wetzel's Pretzels

Service was quick and easy. We got the new fun smore pretzels to share. It was creative and unique. They tasted pretty good. The customer service wasn't anything amazing but also wasn't anything awful either. Just kind of your regular run of the mill pretzel shop. Was a little pricey at $9 for pretzels but is what it is.

Ordered cinnamon bite pretzels and they bearly added any cinnamon sugar, the dough was soggy and extremely oily. It’s disgusting that the lazy workers there don’t care about customer experience at all.

9/13/2025 7:24pm Ordered a lemonade I noticed that she did not fill the cup all the way I asked her To top off, she put the cup by the machine, fake like she filled it and then closed it this is why I will not be tipping at stores like this. This woman act like it was going to kill her, cause the store to shut down. By topping off a cup that she should be doing anyway

This has to be the WORST Wetzel Pretzel I've ever been to. Whoever the older lady running the register is, she is beyond rude and obnoxious, it took everything in me to not explode. The pretzels are horrible. I ordered cinnamon bites but you might as well order plain because there's barely any coating. I see others have said the same. I went back and told her the bites barely had any cinnamon on them. I was about to ask if they could just put some cinnamon in a cup for me but the angry troll ripped the bag out of my hand and threw them out. I told her there was no need to waste food. She was completely annoyed, went to the back to do I don't know what, handed me a new bag with half the original quantity of pretzels and with little to no cinnamon on them again. What was the point of that? N

Every time I come to this mall I get cin-a-bites but when I eat it the top is coated but when I get to the bottom it’s not the same as the top so it’s like when I’m eating it I’m also wasting my money bc of the bottom not fully coated so I always end up throwing them away because who wants to eat something they got but get to the bottom and it not being the same as the top pieces.