Wetzel's Pretzels

I tried the Cin-A-Bitz. Unfortunately, they seemed like they had been prepared some time earlier. The bread was a bit hard and served cold, and the cinnamon coating was not spread evenly. Hopefully this was just an off moment, as I usually enjoy this item when it’s fresh.

Employees were nice enough, but they were just chatting when we walked up. They weren't working on anything. The pretzel bits we got were old and stale as if they had been sitting out all day. They don't make fresh pretzels. There was also a weird string found in my pretzel.

My daughter and I were stopping for gas and decided to grab a couple Wetzel pretzel bags and boy were we displeased with everything about our 1-25-24 at 2pm visit. The customer service with the young girls was -minus the star rating above if I had the option. They didn’t ask if we would’ve liked our order buttered or salted, they seemed to not fit the position behind the counter. It was shocking when I asked them for a fresh bag that they had just baked. One girl made a nasty comment and stated they were all fresh. That’s not true because while I stood there, I seen the girl take out the bags from under the heater and replace them with the newer ones. Well I couldn’t see what bag she grabbed so I assumed I had a freshly baked one, when I took a bite they were dry, hard and burnt. I walked

My husband and I were here on 7/27/25 around 2 p.m. and the customer service was highly disrespectful and disappointing. Right after receiving our order and turning around from the counter, the 2 girls started openly laughing at us. The manager refused to listen to our complaints and defended the workers.

Last couple of months whenever I visit this location I never leave with what I specifically came in for! It seems your staff that stands around doing nothing is too lazy to make wetzel dogz. They mass produce wetzel dips that sit too long and are cold. Your constant responses to your patrons is that you will reach out to location and address the concern but nothing is fixed. I don’t know what is worse the incompetent staff you employ or the fact that you are disregarding the concerns each individual brought to your attention!!!