Wendy's

I haven't had a good meal here in, I can't tell you how long. I give it a try every couple months but it's pretty much the same result. Either the food is incorrect, long wait times (min staff in my exp, to the point where the lobby is locked & no access to dine in or go in and talk to a manager when there is an issue), not very friendly or some combo thereof. I've called and talked to managers, the GM and even an email to corporate. To clarify, never once asking for anything and turning down any compensation offered. I like Wendy's still these days in general. Not NEARLY as good as when Dave was around. Quality of meat went way down (burgers way to thick and fluffy now?) Spicy chicken sandwiches were much larger, a little spicier and muucch better quality/taste. It was addicting how good

I went to get dinner through the drive thru because the online app was down. I get there and I'm told cash only. I leave to get cash from the atm. I get back order my food. 7 meals. When I get my food the first time, I missing food and the fries were extremely old. I park to go inside but the doors are already locked by 7. I go to the drive thru again. I tell them what I'm missing and about the fries. They want all my food given back to them. I knew this was odd as I know they aren't supposed to take food back. But I gave it to them. They literally took my same good reheated it told me it was new and fresh and have it back to me. I didn't know what to do so I went home so I could call. I try to pass out everything but the fries to my kids cz those were inedible. Come to find out all of t

First and LAST time at this location. First, music inside was BLASTING. Bass was distorting the speakers and it sounded horrible. Waited for a few minutes before anyone even came to take my order. Then after I ordered was told it would take five minutes because they had to “put some fresh meat on for me.” 😂 More than 15 minutes later got my burger and some cold fries. Burger was ok. And no ketchup in the dining room. Never again.

Today I went through the drive thru for lunch and got a $6 biggie bag (Double stack) w/ fries and drink. All of my customizations were heard and my burger was made perfectly. The nuggets were fresh but the fries were room temp. I expected fresh fries due to the wait for the nuggets but overall I was pleased with the experience. The service was great ! I’ll be back again soon.

Everytime it comes to this location and use the mobile app there is always a issue. I pay or use my points and they "can't see my order" or I still owe money? How do I owe money if I submitted a mobile order and paid to confirm the order? How does a mobile order confirm if it owes money? Not possible I then canceled my order and left just to still to say order completed? I never received any food so where's my money ? Or where my food. Poor customer service and poor employees probably stole my food. Do better.