Wendy's

Horrible but the ratings already show that. Took a bad order back after driving all the way home. They said the could re-make my order because they gave me someone else’s. I said no. I wanted my money back. They refused. Said I had to go home and make another trip in tomorrow to talk to the GM. Unbelievable

I have always loved eating at Wendy's, but Wallace is the worst. I have eaten there 7 or 8 times since they opened and I always say I'll never go back but then I do, hoping each the food would be right. Each time I have been my order was wrong and EVERY time the hamburger was raw. I just cannot eat raw hamburger. As others have written in their reviews, if I could give a negative star, I certainly would. Drive thru staff are definitely not friendly either.

I would just like to start off by saying, that Kalssa girl was amazing. Even though her manager was very rude the time I showed up, she made the issue better with my food. Kalssa gave me everything I needed, she was attentive and knew how to handle the customers and treated me well. She even made light of a very dark situation. But my last point is for the manager there to be trained, on how to talk to people. Because that was unacceptable.

It don't matter what time of day you come for breakfast Lunch or dinner. They have the worst customer service I've delt with. I swear its like they train the employees to be cold, monotone, like they are Zombies. Its like we are bothering them. I love Wendy's but this is the worst. Its been like this for Months!! The reviews obviously dont get read by higher ups in the company. Very sad, I'd honestly rather drive 30 min longer to another Wendy's. Corporate needs to do something!!

This Wendys location is average. Inattentive staff. We waited at the drive thru for several minutes even talking to the speaker trying to get staff attention. We finally decided to drop up to the window, and the staff seemed annoyed. Food quality was good, but we only ordered two Frostys. We drove out of our way off I40 to get there. Will not make that effort again.