Wendy's

Not even worthy of a star... Completely disgusting in there - where is the heath department? The soda machine is caked with filth, dining area gross, the bathroom hasn't been cleaned in weeks... If this is how the common areas look, I can only imagine what the kitchen here is like. Absolutely disgusting. Close.

If you come here expect to wait at least 20 minutes even if you're the only car in line. The staff here clearly do not care. They're consistently rude and work embarrassingly slow. It is filthy everywhere, inside and out. They're constantly out of menu items and don't say anything until after you paid for it, nor will they make it easy to get a refund. Easily worst wendy's I've been to.

Unfortunately, this location has gone downhill. The issues start before you even walk in—trash cans outside are overflowing. Inside, the floor is slippery and dirty, and I had to clean my own table just to sit down. The condiment and utensil station was completely empty—no straws, no lids, and no utensils. The soda machine is often out of order or empty, so even getting a drink is frustrating. Tables and chairs are wobbly, and when walking past the food prep area, I noticed trash on the floor, puddles of liquid, and dirty counters where food is being prepared. Overall, the restaurant feels unclean and poorly maintained. Because of this, I don’t feel confident that the food is being handled properly. Sadly, I will not be returning until there is a major improvement in cleanliness and upke

I’m not sure why I stopped at this Wendy’s. I regret it every time I do. If I could give zero I would. I ordered lunch through the drive thru today 2.06.26 and they gave me the wrong sauces, no drink with the kids meal (I ordered milk), dry chicken, cold fries and the wrong medium drinks. I was up charged for the strawberry lemonade’s for them to hand me the machine crap. They told me that they were out. So why didn’t they override the AI voice taking the order to tell me that. They could have told us. I’m so sick and tired of Sturbridge Wendy’s messing up alllll the time for $30+ of food. Make it right and do better.

I don’t usually write reviews, but I feel like people need to be aware of this. I went to this Wendy’s during a busy time, and even though they were clearly in a rush, the wait was almost an hour just to get through the drive-thru. I could understand the delay if the food came out fresh but it was the complete opposite. The burger tasted old and off, almost like the meat had been sitting out too long. It had a sour, unpleasant flavor, and the bun was soggy and falling apart. The fries were just as bad, cold, stale, and tasted like they’d been re-fried multiple times. After waiting that long, getting food that tasted this poor was honestly shocking. What’s even more concerning is that it made me question how the kitchen is being managed during busy times. Rushing is one thing, but food safe