Wendy's

Customer service has significantly declined. When we first moved here about a year and a half ago, there was a lovely family running this location who were very polite. Now, the person over the speaker and at the window sound like they want to strangle you. Not even excused by a bad day, it's every time we come. Need better customer service training. Makes customers want to come back less, it's not hard to be bare minimum polite (and this is coming from someone who's worked several fast food places.) Additionally, mistakes with being given the wrong food. Didn't notice until we were home because the rest of the order looked correct. Double checked receipt, correct item was ordered but incorrect item given. What's even worse is that they won't tell you your total. Not at the speaker, not

As with most fast food in Muskegon they have issues with consistent shopper experience due to the available labor force. It is now customary to scrutinize the order delivered to you before leaving. And also, most fast food I've realized have turned into a kiosk type environment and they don't really appreciate anybody eating in the store.

Long wait....food on floor and dirty tables you say I'm dining in but food comes in a bag to go ...for the price of the food we should get better. If there is a burger king, McDonald's or Wendy's I'm doing Wendy's, all because of bad experiences at burger king and McDonald's is expensive for the food value...so come better Wendys

Employees are so kind so helpful when they got our order wrong they immediately placed it for for free these employees are the some of the best workers I have ever seen I will be coming here again and again just to see everyone and to be in this kind atmosphere.

They really don't care about breakfast. Cold sandwiches, hot fries, watered down soda. I was the only one in line and they still asked me to pull forward to and they would bring my meal out to me...which is really just a way to have their drive thru times low Update 20201125 I came for lunch and the chicken sandwich was amazing. Fries hot and flavorful. And great customer service. They need a double drive thru be it gets slammed at lunch. But now I know why- the lunch crew does a much better job than the breakfast staff