Wendy's

I placed a mobile order this evening for a kids meal junior hamburger with cheese onion and bacon, also a kid's meal Junior hamburger and added a cinnabon with no cream cheese frosting. Additionally I ordered a large chocolate Frosty, two cold brew coffees, and chili, with added cheese and onion. Here are the problems: (1) the wait at the drive-thru for the mobile order pickup was almost 15 minutes (2) the junior hamburger which was supposed to have bacon on it, for which I paid extra, had no bacon. (3) Asked for sweet onion and cheese in the chili and it had neither (4) not only did the cinnabon have the icing on it that we asked not to be on, but it was so hard we couldn't stick a fork in it, which means it was not edible, a waste of money. Video attached Had we been eating in th

Wendy’s changed their ingredients and it shows 🤢… the fries taste completely different … they are flat with hardly any potato and super THIN , the nuggets are flat with no chicken inside , just crispy fried skin … and the burgers are missing that old taste they used to have . This location also sucks… they always hand you a bag of old food and their customer service needs work! I most definitely won’t give Wendy’s another dime ! Trust me

The chilli beans was not cook and the burger was dry not hot or ready and normally when fresh the bottom bun would be a little soggy and they didn't have a potato but it was available online maybe that's where I messed up because normally I go in and order but I wanted it ready before I got in

If I could give this location zero stars, I would. Let’s start with me arriving at 1:35 PM. When I placed my order, I was pulled up by 1:40 PM. No one ever came out to me about my order. I got out of my car at 2:20 PM, and I had to wait an additional 20 minutes. Even when I walked inside, there was no sense of urgency about my order. The manager did apologize, but that does not make up for the poor service I received all around. The service aside from the young man in the back cashing out orders and the young lady in the front was terrible. Everyone else’s energy was completely off, especially being that I was waiting 40 minutes for my food. Even when I got my food, my burgers were cold, my fries were cold, and my nuggets were cold. Nothing was hot, which is insane considering how long I

Most of the shortcomings of this place occur at night. Not only do the chances of your orders being wrong go up, but this location likes to pull tricks to close early. I've experienced them closing, except for Doordash and other food couriers, to them straight up just closing a half hour to hour early. Just last night (early this morning) I hit the drive-thru at 2:30 AM and a woman just said, "We're closed." I told her, "It's 2:34, 'you sure you want to just go with that?" 'Silence. 'Smooth move for a Saturday night, Wendy's.