Wendy's

The level of customer service at this location has become completely unacceptable. The woman working the morning drive thru, Val, is consistently rude and visibly annoyed when asked to do even the most basic part of her job. There is no greeting, no professionalism, just attitude. When I asked for a simple side of honey butter (because the sandwich barely has any on it to begin with), she grunted, refused to speak, and simply raised her eyebrows instead of responding like an adult. This is not an isolated incident. I visit this location multiple times a week, and the experience is almost always the same: cold, stale, or poorly prepared food combined with dismissive service. Customers should not feel like they are inconveniencing staff by placing an order. I will not be returning to this lo

Went here today to get something quick and easy. Well that was a mistake.. white lady older with a rotund build was quite nasty to me. As someone who works customer service, that was disappointing. I don’t know what her name was but she was awful. Just bc you’re miserable doesn’t mean you take it out on others. Management needs to do something about her or get better people who will be nicer. This was on 12/22/25

I wasn’t feeling really well this past Wednesday (1/29/25), so my boyfriend offered to grab something for dinner on his way home from work. He just so happened to stop into this Wendy’s around 5:20-5:30 pm, mind you the middle of dinner rush. All I wanted was a chili and a plain baked potato, he gets home and we sit down to eat. I opened up my baked potato and was so frustrated and disappointed at the quality of it. You could tell it had been sitting around for quite awhile, it was super crispy, dry, and discolored. I was floored (but not really bc this just seems par for the course these days) that someone would even hand this out the window. Wendy’s why is the quality of your food not top priority anymore?

Food was terrible, cold nuggets, cold fries, and the manager could care less. If it was up to me all these places would be outta business. I did not receive sauce for my nuggets. Hamburger Patti was cold and dry like it had been sitting. Then they pulled me up as if they were preparing fresh food. I would not recommend this Wendy’s just a waste of money.

Worst Wendy's in Columbus! ALWAYS rude and understaffed, every single time you order you need to pull in front of a mail box and wait for your order, which takes 10-20 minutes! Please close this location down Wendy's!