Wendy's

Jan. 15, 2026 Subject: Formal Complaint Regarding Poor Service and Food Quality. To whom it may concern, I am writing to express my deep dissatisfaction with the service I received at your establishment during the night shift (from 6:00 p.m. onwards). First, the employee at the drive-thru window was extremely arrogant and lacked basic customer service skills; she appeared disgruntled and unprofessional. Furthermore, my order was incorrect, and I was overcharged. When I called to speak with the manager to address these issues and the general incompetence of the night staff, he became visibly upset by my feedback. Despite spending nearly $27, the manager only offered to refund $10, which is unacceptable given the circumstances. Regarding the food, the quality was poor. The entire order

I give this place a D for disgusting. I won't be back! 2 of us came in today. We waited at the counter, and finally after shooting us wierd looks for some reason, the girl sauntered over to her register, then just looked up and stared at us. I said hello to be polite and then ordered. She never spoke, just nodded. Is this how they are trained these days? We went to get our drinks and sit down. Not one single table in the whole place was clean. We wiped a spot, but it was still gross and sticky. Only one bathroom was open, and the sink was gross there, too. Save yourself the trouble and go somewhere else.

I keep trying to give this location a chance and every time it just gets more and more disappointing. Stopped to get a few breakfast sandwiches this morning and ordered through the app since the drive thru is a nightmare at all times of day. Had to wait 5 minutes after making contact through the window and then they had us sit in one of the mobile order spots. About 35 minutes for the whole wait but I didn't mind because they were making "fresh eggs" for our sandwiches. Go home to eat and the eggs are akin to rubber and the sausage and bacon was just sad. Not even a little warm and I live about 2 minutes from this location. I don't think I'll be going back. Edit: 12/1/2022. Stopped by here to try it out again since it's been months. The service was MUCH better this time. Employee informed

This Wendy’s is probably the worst around! Most of the time if you have a problem the phone is unavailable, they struggle to get the orders correct and the customer service is seriously lacking! I think it’s best if you just take the extra time to travel to Wilkes Barre.

Service: There is one employee there who always works the counter. They appear to be gender neutral, and I write that only to identify the person, not as a negative remark. This individual takes so much time at the register and handing food to customers it is absurd. The employees are very frustrated and have to step in multiple times to get food moving again. One told me the employee is related to an owner, so they all suffer. I waited 30 minutes for this person to hand me my food which was sitting on a counter the whole time behind them. Many people complained. No action. Food: I'm just about finished with this Wendy's. The burger meat is supposed to be fresh. It comes out burned, very dry, and lays heavy on the stomach. Atmosphere: average.