Wendy's

I do not like having to use the kiosk to order. Took way too long and I got frustrated because there was a line of three others behind me. Only one kiosk was working!! Took quite a while to get our food. A lot longer than expected and there was six people working. Fries were luke warm. Chicken sandwich from value menu was very good. The lettuce and tomato were actually cold. Very tasty. Dave's triple stack was very good. Cooked to perfection. Restaurant was tidy. Bathrooms were pretty clean.

DEAR OWNERS OF THIS FRANCHISE: WHEN YOU ARE THE BEST FAST FOOD PLACE IN A SMALL TOWN AND YOUR RATINGS AND REVIEWS ARE IN THE LOW 3 Star 100% BECAUSE OF SERVICE NOT PRODUCT, YOU MAY WANT TO TAKE A LOOK. Honestly the service and professionalism during the day when the manager is there is literally night and day. If you go in anytime after noon, you can anticipate a completely untrained staff, a completely uninvested and lazy, stagnant manager or supervisor leaning on the counter looking at her phone while everybody tries to compensate for her laziness, people at the drive-thru not knowing how to work with the app, the rewards and when they can't figure it out, making up a story about why the reward system is down. They turn the frosty machine off at night and last night, all of the vehicle

Absolutely abysmal service. Placed a mobile order and went through the drive through to pick up. Was handed drinks and told to move to the parking up front to wait for the food. No problem. Parked up front and waited. And waited. And waited... 30 minutes later, our food arrives. Cold fries, cold burgers, missing nuggets (2 nuggets, not 4 as ordered). There's 4 employees working the store. There were 2 customers before us and 2 more arrived as we were waiting. Hardly "busy". In fact, I'd call that dead. 4 people unable to serve 5 customers in 30 minutes is ridiculous. Then, only to receive a bag of cold food is completely unacceptable. Management needs to address this. I'd be ashamed if this was my store. Wether more training or hiring is necessary, SOMETHING needs to happen. A business

My wife and I decided to make a quick stop to this Wendy's on our way home from Ellensburg. This stop was not quick, it took 35 minutes to move four cars through the drive-thru. Our order was wrong and was missing food. Due to the wait time we were unable to allow them to fix the problem. All the food we did receive was cold. We are a fan of Wendy's but this was very disappointing and we won't be back!

Wow my 2nd negative review for a Wendy's and both locations is 3 stars or less.... Went thru drive thru asked if they were serving lunch yet the lady said in 7 minutes we will....😡 Then I said I take a #9 breakfast meal...she then says oh we have no more egg....😡😡 I was gonna say and you can't serve lunch early for my inconvenience???? But I didn't....WENDYS HAS ABSOLUTELY NO CUSTOMER SERVICE!!!! Will no longer eat at any locations now