Wendy's

Placed online order, the associate had to ask me what the order on his screen stood for because he did not know what TM stood for when I ordered a thin mint Frosty. I actually ordered two frosties one small and one medium. When he brought them out they were both the same size so I had to ask him which one of the two were a medium at which time he asked me if I ordered a medium and then he had to go back and look at the screen to see that that was a medium. As he brought me the frosty I asked him for spoons and he said they don't have any they've been out for quite a while and had been using Dollar Store spoons but they ran out of those too. I wonder how their customers eat their chili and frosties when they're in the store??? The strawberry swirl frost had the strawberry all on the bottom.

Ordered from the app. Went through the Drive thru to pick up. It took 3 minutes for them to acknowledge we were there, another 5 minutes to get our food at the window and it was cold. I thought Brookville Wendy's improved. I will say the friendliness is much better than Eaton Wendy's.

We heard that this location fixed the problems that had kept us away. They did not. Pros: food was hot and tasted great, behind the counter looked clean. Cons: wrong drink, burger order was incorrect, dining floor was so slippery you could barely walk and a customer slipped and fell coming out of the bathroom.

I’m originally from brookville but it’s been quite some time since I’ve got to come back to town. Our boss wanted to eat here and she made sure to tell us we needed to leave a review about the issues. I do see her review bellow. Dana S. I absolutely agree with what she said. Yes I do remember the Wendy’s here in town was rough when I left but now the workers our so disrespectful. I can’t believe the manager is so rude to her own crew and to the customers. I 100% agree the girl Janet did an amazing job handling things even when it was all going to crap. I know my boss offered her a job but she lives in brookville and couldn’t move states away. We missed seeing her Monday! I do not think the manager should be smoking at the back door and just coming in to yell and go back out.

We have not visited this Wendy’s in months. Tonight we were met with amazing service, great hot food and quick.. like super quick. If you haven’t been in a while, try it again