Wendy's

The service at this Wendy’s drive-through is consistently horrible. Every time I go through, I feel like I’m bothering the staff just by placing an order. The lady who appears to be the GM always sounds miserable and annoyed when speaking to customers. On top of that, the food is often cold—even during the lunch rush around 12–1 PM. How is it possible to get cold food at the busiest time of the day? Definitely disappointing and not the level of service you’d expect.

Absolutely unacceptable customer service at the Auburn Wendy’s. My coworker was picking up multiple mobile orders for us, healthcare workers on shift, and was met with extreme aggression and rudeness at the drive through by an employee wearing a manager shirt, which is worse. There were no cars in line, yet she was told it would be a 25 minute wait, even though the final order was placed over 10 minutes earlier and the location is only 12 minutes from my hospital. That is more than enough time. There is no logical difference between fulfilling five mobile orders versus serving five cars in the drive through or five customers walking into the store at the same time, especially when the line is empty. Instead of being professional, the employee who handed her the food told us to never place

Absolute AWFUL service… the manager was extremely rude. Went and picked up a few mobile orders for my healthcare coworkers and I. Gave them 15 minutes before even going through the drive through to pick it up. Once I told them I was here, the manager told me I needed to go park and give them TWENTY FIVE MINUTES to bring out the food. Once the food was brought to me, they told me to “not do that again” in the rudest tone???? No worries. I will NEVER be going to this Wendy’s again. And neither will my 5 nurses I work with. Worst service ever. AND THE FOOD SUCKED

I've never been to this restaurant during night time, only morning... not sure how relevant that is. Each time I've gone here for breakfast I was actually met with some of the best service in this industry within MA. The staff are friendly and take good care of you, and the food quality is always awesome. I wouldn't doubt they maintain the same standard through the night.

The AI ordering experience at the drive thru was surprisingly good. Unfortunately the kitchen messed up my order so I had to go inside anyway. They remade my sandwich but forgot the mods, including the bacon that I paid $1.70 for. Another customer had the same issue. They don’t give receipts or put tags on the bags so it’s obvious why they’re getting orders mixed up.