Wayback Burgers

My son got food poisoning after eating a burger there on Friday night. He was with his older sister, ordered a burger, plain no cheese and they delivered a cheeseburger. He politely said I’m so sorry, but I can’t eat cheese and they made a stink about remaking the burger now I’m afraid they must’ve undercooked it because he was throwing up that early morning on Saturday he’s been sick ever since and we are now on day five. not impressed. It’s unfortunate when adults think that they don’t have to give respect to children (even though they are polite and paying patrons) and unfortunately, this is one of those places.

We came here for lunch on Veterans Day and there was just one employee working the front during the lunch rush. It was fine and we got our food quickly but we couldn’t get shakes because it was too busy, they should have had more people working. This location is in the food court so the atmosphere was so so. The food was pretty good, I got the classic burger with onion rings, I would have liked the rings better with fry sauce. My husband got the bacon burger with fries and he liked it.

I’ve visited this establishment several times in the past, but my recent experience was deeply disappointing — and frankly, unacceptable. During this visit, I was served by a tall young Asian man whose behavior was shockingly rude from the outset. As I always do, I confirmed whether the meat was halal before placing my order. I explicitly requested no bacon on the burger, and also ordered a Philly cheesesteak, chicken tenders, and a large portion of fries as a to go order. When I went to collect my food, the server literally threw the bag at me without a word. I noticed the fries were missing and politely asked about them. Without any apology, he snatched the bag from me, returned to the kitchen, and handed it back — still without a word of explanation. Once I got home, I was appalled t

I wanted to give this place another chance, being awhile. First, the person who took my order was a young Asian male who had an ear bud on was rude and blunt. Asked if when asking questions if "this comes with this" he said no in a rude way. When I was about to my put my card in the machine in he said "let me do it." I felt hurried for ordering my meal. At the time I ordered it was not busy and did not have a line of customers. At the end after being called for my order ready I didn't see my drink he also took my recipe to see if I ordered one. If the person wasn't in a hurry he would have done a better job. My food was okay, I would not give it a try again after the service I received while ordering.

Didn't expect such awesome food in the mall and even better Customer Service! There was a mix up with our order and another gentleman's, staff was quick to figure out a solution and without hesitation gave us a milkshake on the house and promptly made our food again. The team was quick, considerate, very up beat and friendly! I have no complaints 😌