Wawa

How hard is it to figure out the difference between butter and cream cheese. My ticket clearly states butter and I got cream cheese. What a way to start my day. Employees read the ticket. Can’t wait to see what lunch entails

The kind of “customer service” I have experienced at this Wawa, the last 8 months since we moved to Macungie, has been nothing short of pathetic and aggravating. There are people working in this establishment that have absolutely zero business working in customer service. In particular, an older woman who always seems to be having a bad day, and works in the back on day shift. When we lived in Allentown, I used to go to the Wawa on Gordon Street, and never once had a problem with any of the staff there. I was always so pleased with the customer service that I went out of my way to write a good review on the staff there. These are people dead in the center of one of the busiest streets in the city, and are always hammered and have to deal with some of the rudest people 24/7, but never once

Amazing customer service & the manager was very attentive to customers waiting and did his best to keep everything moving smoothly. From checking people out, to checking on orders and delivery drivers. Staff was very friendly and helpful!

Been going to this location for a little while now. But within the last few weeks I have had my online orders stolen a number of times or items missing from my order. They put in an "oops something's missing" card in my bag. When I tried to get the refund I was told since it wasn't a delivery there was nothing they could do. That it should have taken care of it in store. You go in and it is all fun and games. Employees playing around yelling and having a good old time. Just as of recent all around horrible experiences.

I placed a mobile order for 1:40am for multiple items including a broccoli cheddar soup, they decide and becausevtheh are out of broccoli cheddar they cancel my WHOLE ORDER JUST BEFORE I GET THERE. They make me reorder EVERYTHING I JUST ORDERED and make me wait for the food I PREORDERED AHEAD. Only to then almost miss my classic buttered roll on top. Last time I went they forgot my tomato bisque and wanted to force me to come all the way back for a refund. Horrible service, garbage treatment.