Walmart Online Pickup & Delivery

If there is one thing that bothers me the most about online grocery shopping, it's adding something to your cart and paying for it. Then finding out an hour or two before pickup that it's out of stock. If you get a substitution, it will be something you can't have. I really wish the people who shop for you would actually shop like it was for themselves. Put some care behind what they pick off the shelf. If I could do my own shopping, I would but being disabled forces me to shop this way. I appreciate those who do a great job and put some care into it but there are a lot who are just there for a paycheck. Walmart needs some type of buffer zone for products so they aren't always running out of things too.

Compared to other Walmarts around the country, it is a 10! It's usually cleaner that most others I've been to. We use grocery pickup weekly and for the most part it's pretty good; however, we often end up with subpar produce and have to request refunds. Maybe it's a training thing, but the associates picking produce for orders should not pick wilted lettuce, yellowing broccoli, brown bananas, etc.

Huge fan of the pickup. Changed my life. Always hated shopping and used to always have to go at 6:00 a.m. to avoid the business

Really useful when you don't have that much time

The people actually at the store tried to help but are not directly responsible. The real frustration is that the help center call was never returned and the automated response was unhelpful. The number for the distribution place keeps saying they will call back but they never do. The service is very frustrating. I understand Walmart is outsourcing this part now. But they aren't ensuring that the outsource company is fulfilling the needs and responding to calls and issues.