True Burger Co.

I had a terrible experience with this burger place. To begin with, I ordered the more expensive fries with cheese, which I never received. I was informed that “they ran out of cheese”, but no alternative was offered and I wasn’t given a refund either. The burger itself was a disaster half of the chicken was raw and undercooked, which is completely unacceptable and unsafe. On top of that, the fries were mixed with raw, uncooked ones. Overall, the food quality and customer service were extremely poor. I totally do not recommend this place to anyone.

Truly awful service. Meal came without fries even though it clearly notes served with fries. Server was rude and clearly noted that I needed to order fries as a $2 extra. This was to upgrade to cheese fries. Expensive ands really poor staff.

The burger was a major letdown. The bread was overly thick, which only made the mediocre toppings stand out more. The fries were even worse—somehow bland and unappealing, which is impressive considering how hard it is to ruin fries. On top of that, the order wasn’t prepared correctly. I specifically asked for no arugula, yet it still came with it. The burger was supposed to have a bacon onion jam, but instead I just got plain caramelized onions. To make matters worse, the cheese wasn’t even melted. Overall, it was a shockingly poor experience from start to finish.

Everything that I paid extra for was not actually on my burger, half of what was supposed to be on the burger according to its description was missing - as in the Big Bacon BBQ Burger had neither bacon nor BBQ sauce on it - the one thing I can’t have and requested not to be on my burger was slathered on there. I put it in the order and made the staff aware of it beforehand. The food was cold and the drinks were missing. I’m more than disappointed, especially considering the high price of 55$ for the two burgers and drinks that I ordered.

The organization at True Burger Co in JFK was so bad I genuinely wondered if it was a hidden camera show. Every single order was wrong or missing something. They were calling numbers completely out of order — jumping from 16 to 24 — while no one seemed to be getting the food they actually paid for. People waited endlessly; several customers gave up and left after 30 minutes because they had planes to catch. My own order (just chicken tenders and fries!) took 25 minutes, and when it finally arrived, it felt like the staff were moving in slow motion on purpose. The supposed manager? He stood there watching the chaos unfold, doing absolutely nothing. The whole scene was so absurd it eventually made me laugh. I didn’t expect much from an airport fast food spot, but this was next-level disor