Tropical Smoothie Cafe

Great customer service. I went to Tropical Smoothie for my birthday smoothie and it was a smooth process. The associate asked me what kind of smoothie I would like and they fixed me right on up. No cost. The environment was nice and very spacious. I might just be going back because I host a lot of events showing other people how they can work from home so this would be an idea place for my next event.

This was my first visit to Tropical Smoothie, and unfortunately, it was a very unpleasant experience. I initially went through the drive-thru but decided to go inside since I had never had a smoothie before. As I parked, I noticed two male employees taking out the trash. I spoke to them and then went inside to place my order. At the register, I asked the cashier if they offered samples since I was new. She explained they did not and that smoothies only came in one size. I asked for recommendations, and she gave several good options. I ended up purchasing two smoothies and allowed her to choose the flavors for me. While watching my order being prepared, I noticed one of the male employees who had just taken out the trash walk behind the counter and immediately began handling my order withou

Edit: ive been coming here for months. Going to get smoothies about 3 times a week. They have been doing good for months. But the past month, they have completely fallen off. Whoever is making the smoothies lately is straight trash. And need to be fired. This is my fourth time getting a watered down smoothie and I taste no chocolate or peanut butter in my chocolate butter protein smoothie. Its mostly taste like banana, water, and dirt. I don't know if the cocoa nibs are old or they changed the brand but it taste like straight dirt. No chocolate! I miss the old workers. The new workers there do not know how to make smoothies at all. They need to be corrected or fired. This economy is too bad for them to be constantly messing up $10 smoothies! I want a $50 refund because i wasted a good $50

I like coming to this place because the food is hot and delicious. However, this morning, the workers were unprofessional. I was at the window waiting on my food, and it took them awhile. The whole time, I heard arguing/ loud aggressive tone. I asked could I get a refund because there were other ppl’s orders ready who were behind me, yet, I was still waiting. Of course, I couldn’t get a refund, and my order came 30 secs later. I will come back, but I hope service is better.

The smoothies were pretty good. Customer service wasn't so good. He wasn't very polite and there was a language barrier so my order wasn't correct. The store was clean and bright.