Tom Bailey's Market

I’m an infrequent poster preferring to walk with my feet if less than happy. My experience with Tom Bailey’s has become unacceptable so I have to post a review. We’ve been patronizing this market since Nick and Nancy opened it. The people who own it now have no sense of courtesy or how to run a successful business. They pass along the merchant fee when you pay with a credit card which I’ve become accustomed to, however, they fail to follow the NJ consumer law and also charge a fee when using a debit card. I had ordered an expensive roast and didn’t have enough cash (233.00) so I had to return with my check book. I politely suggested that they look into this with their card processor for future purchases. I gave them the benefit of doubt about not knowing the law and said that I am sure I a

Today, I went in to Baliey’s to get a sandwich, I ordered the Everready with chick and Mozzarella. I recognized it was on a wrap so asked if I can get it on a roll. The two women behind the counter said yes. It was not crowded and I walked around and added to my order a yogurt & cookies. The sandwich comes, paid and left. Get home, unwrap the sandwich and it was not the right order so wrapped it up drove back to the deli. When I got there I tell the woman who works the cashier that I got the wrong order. Instead of saying sorry, I got the vibe I am being annoying because they were closing up. The woman who made the sandwich tells me I ordered a totally different item. But I know I did not order this sandwich with bacon on it. Now the two women who were taking my order are telli

Owning a deli like Tom Bailey’s, nestled as a centerpiece in the picturesque town of Spring Lake, must be an absolute dream come true. It presents the opportunity to shine and become the most renowned sandwich maker in the area. In essence, “You have one job to do.” So how come there are this many bad reviews from people who have had less than positive experiences when visiting this deli? It seems like the people who work inside have forgotten the most important aspect of running a business: prioritize customer satisfaction. When you treat customers like garbage when they have a legitimate complaint or don't properly handle the flow of waiting payers at the cashier, don't expect people to return. I have been in this establishment several times. Their food is grossly overpriced. Grabb

I placed a catering order over the phone that totaled over $340. When I went to pick up the order, I arrived 3 minutes after the time it was supposed to be ready. The cashier was on the phone when I arrived, and there was no one else ahead of me in line. The cashier then helped several others who got in line after me. By the time I was able to pay for the order, it was 15 minutes past the scheduled pick up time. I had to wait longer for the food to be ready. Finally got all the food about 20 minutes after scheduled pick up time. Disappointed they didn't communicate better about the food being late, and that they made no effort to help customers in the order we arrived. I will not go back

Attempted to call ahead and was told they don’t take phone orders even though their website says to call ahead. Arrived on site and ordered 9 sandwiches. Watched 30 people come in after me and leave with their freshly made sandwiches. After 30 minutes inquired about my order and was told by an annoyed staff that I dared to even ask about my order that i ordered a lot of sandwiches and the 30 people that came and went after me only ordered one. After waiting 15 more minutes someone from the back came out and told me they ran out of bread and chicken and had to make more. I thanked them for the helpful update and asked how much longer it would be. They didn’t have an answer. My sandwiches arrived and one was missing. The woman behind the register was annoyed when I told her after an hou