Tim Hortons

New review... I went specifically to get a large ice latte because they had a any lattes for $2 offer. I ordered it and when I got to the window to scan, they said their scanner wasn't working... well my app was working so they should have just charged me $2 given that the only reason I ordered the late was because of the offer. Unfortunately they said there was nothing they could do... 🤷‍♂️. Not fair for the customer.. So instead of charging me $2 for the already prepared latte, they refused, so I left and they threw out the latte.. that is no good business policy..

They didn't have the tea I wanted and was snarky about it The next Tim Hortons down the street does. The snacker that was ordered was 1/2 the size of the one we order last week from down the street. We'll stick with the Tim Hortons down the street.

It’s absolutely ridiculous that you can’t buy a large ice water and some kid hands you an open toddler Dixie cup from the tap. Then when you say “charge me for a large pop and ice in an adult cup but instead put water in it” you have the manager not allowing it….the older dark hair woman that is always so grumpy and rude, she seriously starts getting loud with you when you’re trying to explain what you’d like and when you get loud back it’s a problem??? “You don’t have to be aggressive” did I just get gaslit? yet she escalated the entire thing that could have been solved with just charging me for a large drink with water instead of pop??? Please make it make sense-that woman needs better customer service skills

I go here frequently as it’s at the corner of my street which should make it convenient for my busy schedules. However, every time I go there (drive through or inside for a to-go order) the air is so long. The one manager (older woman with dark hair) is always so crotchy and rude. She argued back and forth with me about my own order, even another customer said he heard me order the item she was so rudely adamant about me not ordering. She is always snotty and nasty l, she was bad mouthing other employees at the front counter for all to hear. Customer service is not for her! I’ll drive all the way out of my way from now on.

I kindly asked them to remake 2 peppermint mochas because they tasted terrible and both employees gave me attitude about it. Never again.