Tim Hortons

Stopped by on August 10, 2025 around 1pm for some coffee and a pastry. Wife stood in line to order about 15-20 minutes. We waitied over 4-7 minutes for our order to be handed out to us; one large latte and a muffin. Staff were chatting as they walked from one counter to another. Cash person was making drinks and then decided to help another person, leaving the only cash taking order unmanned for about 10 minutes while other staff were just walking by seeing how the line was not moving. Then they place the bill holding of the cash machines on the sandwich making station. Self-serve machine not working. Do not waste time here.

This Tim Hortons is at my favourite On Route. I'm not sure if I've ever gotten anything at this tim Hortons, I'm sure it's basically the same as every other tim Hortons. I just like this on route because my sisters name is Mallory. It's cool to know that Ontario named a whole place after my sister. Never actually been to Mallorytown though, do you think it's little like my sister, she's pretty short.

Worst experience at a Tims ever. Placed an order for Scrambled Egg farmers wrap, instead received a Sausage Wrap. When I went back, they straight away started shamelessly smiling instead of being apologetic or concerned. The manager however refunded me and replaced the wrap but overall experience with the staff was not pleasant.

They’ve decided to charge a different price from the menu simply because “they don’t have that option in the system and they can’t change the menu.” No apologies nothing. That’s the kind of customer service you get here. Nov 10: I’ve just submitted the guest care form as suggested. Let’s see how it goes.

Bought a cold brew but they said they don't have cold brew and gave us iced coffee instead. Cold brews are more expensive and they didn't offer money back or extra timbit or something. It's just the principle. So they are just scamming the customers.