Tim Hortons

I ordered breakfast for my family and drove all the way home about 4 miles and didn’t realize until I got home that not only were the order is wrong, but my son’s order wasn’t even in the bag. I went back to the Hortons on foote Avenue to address this issue and was met with a grown female with an attitude. And then she commence to put her fingers all over our food to check and see if the order was right compared to the receipt that I had in my hand. I was noticeably flustered when the manager came over to see what the problem was. The cash register lady then got a smile on her face like I said something funny or that this whole thing was just funny to her. When I turned to ask her, hey did I say something funny, the manager said I was getting aggressive and I needed to leave. I said yes I’

Shoutout to this smaller Tim Hortons for doing what the Brooklyn Square flagship apparently cannot: fast service, friendly staff, and a basic understanding that customers exist. Orders are taken quickly, made correctly, and handed over by people who actually seem happy you’re there. A concept that feels revolutionary after visiting the Brooklyn Square location. It’s kind of impressive how this little spot runs circles around the shiny new “flagship.” No attitude, no endless waiting, no existential dread in the drive-thru line. Just coffee, efficiency, and good vibes. Proof that you don’t need a flagship store you just need people who care.

I stopped by at 5:30 in the morning to get my cup coffee to be at work at 6:00 I asked for a sleeve and I said it was common sense cuz coffee's hot and they said they don't normally give sleeves unless it's black coffee and then she gave me attitude about telling her how to do her job. It was offensive.

Too busy to go to drive thru, went inside. Girl at counter acted as though she didn't want to be there. Didn't offer a carrier for drinks, nor did she ask if I wanted my receipt. I was going to try to get something added to my order, but didn't even want to. Expensive.

We sat in lane 1 waiting patiently to place an order while never being acknowledged for more than 15 minutes. We watched 4 other cars get their order taken in lane 2 that had pulled in well after us. We finally just pulled up and then had to wait so we could exit the line. How disappointing.