Tim Hortons

I had a very disappointing experience at this Tim Hortons. The main issue was the extremely rude behavior of the front counter employee. From the moment I asked a simple question, she responded with attitude, saying, “You see it on our menu,” instead of helping. Throughout the entire interaction, she continued with dismissive comments, kept repeating “We don’t have that” for almost everything I tried to order, and acted like customers were wasting her time. The worst part — and something I’ve never experienced at any restaurant — was her telling me “You can always go to Wendy’s” when I was trying to find something they actually had available. No employee should ever tell a customer to go somewhere else. That alone shows a complete lack of professionalism and care for the business. She wa

I went to get a caramel macchiato from this tim Hortons and when I got the coffee, I felt that the coffee was only half filled and I checked and it is really half filled and watery. Horrible service and terrible coffee which was only half filled. Didn't expect this horrible service from you Tim Hortons farmington hills.

Ordered the peppermint hot chocolate and they were out. The young punk working the counter didnt seem to care

About a year ago this used to be the best Tim Hortons in Michigan. Swore by it and sent people there. Today they could make cold espresso drinks but not hot? If so, what kind of coffee are you serving guests? Couldn’t be real espresso, cold brew or regular coffee? The place was known for the hottest items in town. The hash brown today was Luke warm. Felt like it was fried an hour ago and sat in a dimly lit heater - Didn’t even taste fresh. Not sure if there is a new ownership or a lack of effort in quality, however money is spent where efforts are spent. There is a lack of effort at this Tim Hortons, they’ve lost my respect.

Typically the service here is fine. What I saw today though.. When one of us a customer complains about the quality of our regular drink, and suggest that someone made an honest mistake, we deserve better than to have the same poor quality drink slammed on the counter with attitude. Management, mind your espresso; sounds like you might have a skimming problem there