Tim Hortons

Usually this place is great. Morning crew during the week days are top tier. That weekend crew though??? Trash. 6pm on a Saturday night, 2 hours before closing saying they can't make anymore food. But this isn't the first time they have done this.... this is like the 10th. There is always an exscuse why they can't make an item, whether it be food or drink, morning or afterenoon. They're honestly just lazy and DONT want to work or make an effort. I've been coming here for the better half of 10 years and I'm so fed up with this new weekend crew that I had to come be a Karen on Google. Thanks a bunch guys. 🥲

Went there this morning and specifically asked for coconut milk in my latte as I have a lactose intolerance. Was cut off 3 times as I tried to ensure it was coconut milk and the rep just kept asking anything else but didn’t change it on the screen. She said “ok I gotcha anything else” and was very dismissive. I asked several times because ppl make mistakes. I got to the window and double checked with a guy and he said let me check and a manager said “Yea she used it” and I believed in that and got my drink and could automatically taste it was regular milk. I would’ve rather they have said they didn’t have any instead of being mislead. If I could give 0 stars, I would. I wasted my money and could’ve gotten ill. Do better.

At about 12pm on 2/12/25 I ordered a turkey panini, which is not on the menu, chips and medium sprite. My total was $9. The 2 women I interacted with were nice, polite, and helpful. They almost forgot to give me my drink, I had to ask for it after I was handed my food and told to have a good day, I received no napkins or receipt. Honestly in todays world it was a good fast food interaction for me.

I came into the building this morning, walked in and stood in line for about 15 minutes before asking if somebody could take my order. 5 people on shift they all walked past me as if I wasn’t there. Manager yelled at a short dark hair employee for not assisting us and she death stared me for 5 seconds before walking away crying LOL. Trying to intimidate me. Manager on shift was the only one working and still couldn’t get my order right after telling him twice. African American girl and tall white blondish hair girl were standing in the corner just watching us sit there and ask for help and laughing. I said my peace to these unprofessional CHILDREN and left. 0/10 DO NOT RECOMMEND. As a fast food manager it is beyond saddening.

Lunch hour usually have to rush, there was no line. Placed my order through the drive thru, I ordered the turkey club combo. Get to the window no greeting just pay and starts handing me parts of my order then another team member brings my sandwich. I arrive to work only to see that I have a dry sandwich smh barely any lettuce