The Great American Bagel

The gentleman who checked me out, was in a hurry to take care of the next customer and told me this step aside to wait for my (decaf) coffee. Somehow he overlooked my coffee. Coffee and the bagel were on my receipt, but he said he had to charge me more for decaf. One of the ladies motion for me to go ahead and not worry about it. He chased me down the hall telling me that I had to pay extra for decaf coffee. I told him I had never heard of such a thing as no restaurant I’ve ever charged MORE for decaf. He was rude to be chasing me down the hall AND wanted to charge me more because he made the mistake of not listening when I said decaf

I went to the location at terminal E at Miami airport. The staff was completely rude and disgusting towards us. My wife and parents went to get a few cups of coffee. The staff were in the middle of the conversation and they were immediately angry they were interrupted to DO THEIR JOB! My wife asked for creamer for 2 coffees and they gave her only a few. I said this won’t work I don’t like black coffee and I like more creamer because I don’t care for some coffee at certain places. I went up and asked for more creamer and she gave me one. I asked for more and she slammed two more in my hands. That was completely rude and disrespectful and those two girls should not be working in the public.it is completely uncalled for to be hateful and rude to customers!

The women who work here are totally rude and insufferable. Really need the management to fire them or Re-train them. Any question I asked came back with a retort or a negative answer. Not at all customer service oriented. They don’t care because they know you buy and fly out and they never see you again. But they are making us Great American Bagel into a thirds rate American bagel. Unless you want to be insulted don’t go there.

UNHYGIENIC and just plain gross!!!. I approached this establishment, just wanting a bagel. As I approached, I saw the woman who worked there use her hand with gloves to wipe her face as she had a cold. I requested if she could just change her gloves to new gloves when making my bagel and she and the cashier refused and said they will not do that.

Ridiculous. There is one item on the menu for coffee: coffee. I said I’d like two coffees. She got me two coffees so then I said you’re out of creamer/half/half on the side. The lady who poured the coffees at the back slapped the counter, then said, you said just coffee. Then I said fine, I’ll “pay” for the milk/ creamer. She said no, you can’t. It’s not possible. Because she couldn’t input it into the machine. I said, “I see the half n half right behind the counter.