The Cookie Jar

Very very disappointed.. earlier today my wife went to pick up 6 chocolate chip cookies from this store ($13 worth) after work i ate some to my surprise i see a little shiny gift inside one of the cookies, as i explore more turns out its some type of plastic, or cooking wrap inside more than on cookie..not acceptable called the store told them in which they knew that it was from the chocolate chip, so either they knew about it or heard from other customers.. i was told to come into store for refund/exchange since they could not do it over the phone so i had to drive back.. I arrived at store and 3 different employees are working from when my wife first picked up the cookies of just one employee.. i spoke to one employee and showed her what i had, she herself acknowledged the plastic apolo

I wish they made more creative cookies or different flavors. It’s always the same rotation and it becomes old and boring

I am feeling the diabetes creep on to me because of this place… and I am welcoming it. Soft, sweet, freshly baked... what more can you ask for? Not like your over priced fancy cookies that are pretty but tasteless and heartless like a Kardashian or Miss’s Fields Cookies. These are full of flavor, round, crave killing like Beyonce or Lizzo or cookies ya grandma made! Well my grandma is filipino and made other desserts, but you get my point. Like a love hate relationship.. so good but so bad for you. Crumbles in such a beautiful way, like those AMSR videos on youtube where they crush crunchy things with sparkles in them. I don’t think I need to go any further, go buy them!! You won’t be disappointed. (Would have taken more photos, but I morphed into cookie monster and they were gone in

I’ve been coming here for years and always have had pretty good experiences, a couple lousy at times, but typically all good - I am writing this today because the customer service provided was extremely poor and insufficient. They gave us a cookie that was rock hard. I took a video in front of the store with my mom eating the cookie, just to prove that it was rock hard. They denied a replacement. Also, I believe one of the employees, is sick - as he was sniffling a lot and in a mask. There should never be any sick employees at their place of employment, especially if they are serving any sort of food or distilled beverages. I hope this reaches the owner and the manager, as this experience was not okay. Our server says Lindsey A, however unsure if that is the same person that actually serve

Went in at 4:50 pm on Sunday afternoon with my wife and son. The person working there ignored us and never greeted us. He was packing a door dash order. We waited about 8 minutes without a single word spoken to us. The man finished and proceeded to start packing another door dash order, still without speaking to us. In total we spent 10 minutes in the store without a word spoken to us. We left, still without being spoken to. I have had cookies from here previously. They were decent but not amazing. However, the cookies do not make up for a horrible lack of service. I can only imagine this business will suffer the consequences of their failures until they finally go out of business.