The Cheesecake Factory

Franklin, TN · Restaurant

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in Franklin
#89
of 296 restaurants
City Percentile
39%
rating percentile
Address
The Cheesecake Factory, 1800 Galleria Blvd #1166, Franklin, TN 37067
Phone
(615) 503-9726
Website
locations.thecheesecakefactory.com/tn/franklin-182.html?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
Status
Closed · Opens 11 AM

The Cheesecake Factory is a restaurant located in Franklin, TN. It is one of 296 restaurants listed in Franklin. Its 4.2-star rating is slightly below the Franklin city average of 4.3 stars. There are 10 photos associated with this location.

About The Cheesecake Factory

The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.

Hours

Saturday11 AM–11 PM
Sunday10 AM–10 PM
Monday11 AM–10 PM
Tuesday11 AM–10 PM
Wednesday11 AM–10 PM
Thursday11 AM–10 PM
Friday11 AM–11 PM

Customer Reviews

★★★★★ 5.0 Steven Gall · Feb 2026

Dana and Steven selected The Cheesecake Factory at Cool Springs for our Tuesday evening dinner. Upon being seated, our waiter extended a warm welcome and presented a complimentary, refillable bread basket featuring two varieties of warm bread: their signature sweet "brown bread" (a molasses/honey-wheat blend with oats) and a crusty white sourdough baguette with fresh butter. The brown bread is renowned for its soft, subtly sweet flavor profile. Subsequently, we placed our entrée orders. We both opted for their exceptional Chicken Piccata, comprised of sautéed chicken breast with lemon sauce, mushrooms, and capers, accompanied by angel hair pasta. For dessert, we shared a slice of Peach Cheesecake swirled with peaches and finished with raspberry sauce. All dishes, including the cheesecake,

★☆☆☆☆ 1.0 Al Ay · Jan 2026

2nd time giving this location a chance, and boy do i regret it. Food took a very long time to come out and when it did it was very disappointing. We ordered two steaks and eggs. One of the plates was ordered with over hard eggs, what we got instead were crispy eggs borderline burnt, so was the English muffin that came with it. The potatoes did not look appetizing. And the steaks were over cooked. We have had well done steak at other restaurants and they are still juicy. These steaks were too dry. My toast was burnt so the server sent it back. I also ordered a kids spaghetti and they brought out spaghetti from the regular menu. My little one did not enjoy having to remove the cherry tomatoes and basil from her dish. We sent back the crispy eggs only since we did not want to have to wait an

★★★★★ 5.0 Bella Switzer · Jan 2026

First time dining here was absolutely amazing! Our waitress Kayla H was phenomenal, probably the best service we have had in a while! Our drinks never even reached half empty and she gave wonderful recommendations! Food was great as well, would definitely recommend the steak frites! Atmosphere was nice and cozy as well! Overall great experience and especially great service!

★★★★★ 5.0 Marc Bell · Aug 2025

This was our first time here and we enjoyed our meal. My wife had the shrimp scampi. I could not decide, so I had the steak frites and the pineapple chicken and shrimp. Her scampi needed just a bit more salt, but the steak was nicely cooked to med-well. The pineapple chicken and shrimp was great. Definitely will be going back. Many other choices that we want to try.

★★★★★ 5.0 Myleea Lollar · Dec 2025

Had an anniversary dinner at the Cheesecake Factory in Franklin tonight, and Rhe was our server. She was wonderful with the recommendations, took photos for my husband and I, and was extremely pleasant to talk to. The service and food were fantastic. We make Cheesecake Factory a regular date spot, and it’s always worth the drive from Murfreesboro!

Accessibility & Amenities

✓ Outdoor Seating ✓ Curbside Pickup ✓ No Contact Delivery ✓ Delivery ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Fast Service ✓ Great Beer Selection ✓ Great Cocktails ✓ Great Coffee ✓ Great Dessert ✓ Great Tea Selection ✓ Great Wine List ✓ Breakfast ✓ Lunch

Services

RestaurantAmerican restaurantBakeryDessert restaurantDessert shopFamily restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.