Texas Department of Health And Human services

I stopped by to check on my replacement card since I had reported it lost, but never received it. Sheldon, the super-friendly guy at the front desk, helped me out right away. He was so nice, understanding, and easy to talk to. To my surprise, he gave me a replacement card at the office instead of mailing me another one! Such excellent service, and it totally made my day!

It's been about 6 months since I've been in this office again, completely all new staff, they have no idea what they're doing, had no idea I was on Medicaid, absolutely I am, they completely messed up my renewal form for Medicaid, now my Medicaid is all messed up and they still don't know what's going on, so yeah I don't know how these people even have a job. 🤔🤔🤔🤔😳😳😳😳😳😳😳😳😳😳😳😳😳😳

They are great here. Ive been there a couple of times, Im homeless and have taken the bus all the way from downtown and they helped me with a few issues that would have made it a waste of trip. But Sheldon and the whole staff are always so nice and so hopeful and they went above and beyond to help locate my ID on file. They truly work with compassion and they have given me the best ebt experience Ive every had. I got my wallet stolen again but am confident Ill be able to go in and they will help me with a replacement. Usually people dread going into these type of offices but I actually enjoy the experience. #BreakfastWithYadi #JesusIsTheWayToGod

I’m very thankful to the Texas Department of Health and Human Services for helping us so quickly. The staff was kind, supportive, and made the whole process much easier for our children. Special thanks to Brianna and Jennifer, they were incredibly helpful and professional. We truly appreciate their patience and care!

I applied for help when I was unemployed and going through a tough time. I turned in everything they asked for, followed up with a phone call, and was told to resubmit documents through their upload system. I did exactly that, only to be denied completely without explanation. I didn’t want to rely on assistance, but I truly needed it. I’ve been struggling to make ends meet, and instead of support, I was met with delays, miscommunication, and ultimately a denial that made no sense. As someone who worked for the federal government and was laid off, I expected better from a state agency. It’s incredibly disappointing how little support Texas offers—especially to people who have served the public. This experience showed me how broken and careless the system really is. Texas needs to do bette