Taco Bell

You guys are doing everything right, sometimes it feels like I'm not even at a Taco Bell. The guy working window at night is the nicest staff I've met in a while, he always calls you "friend" when taking out your order and has outstanding service. When I had concerns about the spice level recently on a volcano quesorito one of your female staff (possibly manager?) even insisted I try it out in the parking lot before leaving, and offered to remake it on the fly if I didn't like it. No other fast food chain is like this anymore, I'm genuinely impressed as a former service worker/food manager. Literally the only complaint I can think of is the recent adoption of the AI voice menu, having audio processing issues and an anxiety disorder myself it's a bit difficult sometimes not being able to s

Has a cash option on kiosk but doesn’t work and if you try it you will be waiting for a long time. Taco shells taste moldy. Tastes like the shells have been sitting in a box for awhile and they just opened them. I tried the cash option on kiosk and it had me waiting for almost an hour.

This Taco Bell is very disappointing especially lately, but we still visit sometimes because it's the closest one to where we live. I really don't have too much negative to say about the food, but it's the staff/service that's a real problem...the service is so ridiculously slow & just yesterday I was asked to pull around & park to wait for my drive thru order (02/01/26) which was literally 1 item (order of nacho fries). We grew tired of waiting, so my fiancé went inside of the building to see what was going on. He could see the fries sitting there ready & waiting for an employee to serve them to us. The young man in drive thru claimed they had to make them "fresh & hot" but I could tell they weren't because I've had them fresh before & they're much hotter with an all around better taste.

I’m made a mollie order from my house in belchertown I being in a rush. get to the location I talk to some AI drive through bot that was quick tell them I have a mobile order then I get the window they tell me to pull around I wait 15 more minutes. there wasn’t a line in the drive through or inside. I feel bad for the one or two workers you have maybe you should staff better stop being so cheap you already have an Ai taking orders how hard is it to staff the kitchen at that point 1/12/26

They tell everyone at the drive through to pull around front to wait for their order, so corporate can't tell every order takes them a half hour. The parking lot is filled with people waiting for food. The server dropped my bag of food on the floor before handing it to me. My $7 Street tacos barley had any food in it.